In conversation with Charlie Morgan, Partner at Herbert Smith Freehills Kramer
“Jus AI helps us deliver to clients better value through more comprehensive and thorough work product that is delivered more efficiently and at lower cost.”
Charlie Morgan
Partner, Herbert Smith Freehills Kramer
Results at a Glance
| Outcome | Result |
| Time savings in specific workflows | 30 to 50% for some tasks |
| Scale of impact | Nearly half a million hours of arbitration work per year, where even small efficiency gains produce large total cost savings for clients |
| Research comprehensiveness | Several data sources aggregated into one tool, reducing the friction of sourcing that information from multiple sources |
| Submission quality | Authorities identified and assessed more quickly within the time and budget available, producing stronger, better-supported arguments |
| Hearing agility | Faster access to information during live proceedings, enabling more nimble responses to new arguments |
About the Firm
Herbert Smith Freehills Kramer (HSF Kramer) has one of the world’s largest international arbitration practices, with dedicated arbitration teams spread across 18 global offices. The practice is made up of approximately 60 dedicated arbitration partners and 220 dedicated arbitration lawyers, serving some of the biggest and fastest-growing companies in the world, as well as state-owned enterprises and states, across their most complex and strategically significant disputes.
The firm’s arbitration portfolio spans the full range of international commercial and investment treaty arbitration, with deep sector experience in energy, infrastructure and construction, manufacturing, technology, media and telecommunications, mining, and banking. At any given time, the firm manages approximately 200 live arbitrations, with a portfolio of cases under management worth over 150 billion dollars.
As Charlie describes it, the practice operates at the very top of the market, handling the most sensitive and reputationally important cases for its clients, day in and day out.
The Opportunity
Operational Challenge
International arbitration is, by its nature, information-intensive. Every case involves an interplay of different laws, practices, and rules: the law governing the contract, applicable investment treaties, institutional rules, and practical guidance issued by bodies such as the International Bar Association (IBA) and International Council for Commercial Arbitration (ICCA). For many years, accessing that information required lawyers to visit a large number of separate sources, a process that was time-consuming, not always efficient, and carried the risk of incomplete coverage.
For a practice managing nearly half a million hours of arbitration work per year, the cumulative cost of that inefficiency is significant. Even modest improvements in the speed and quality of research translate into very large numbers at the scale at which HSF Kramer operates.
Strategic Challenge
Charlie draws an analogy to elite sport, where the difference between a good result and a great result comes down to fine margins. The firm invests heavily across its entire practice in finding those marginal gains, whether in the quality of submissions, the selection of tribunal members, or the ability to respond quickly to new developments at a hearing. The question was how to systematically access better data across every stage of an arbitration, without compromising on depth or quality.
The Solution
HSF Kramer was attracted to Jus AI for the data opportunity it represented. The aggregation of different data sources into a single platform addresses one of the core inefficiencies in arbitration research: the need to ask the same question multiple times across multiple sources. With Jus AI, lawyers can conduct research on an aggregated basis, surfacing all relevant information for a particular fact pattern or legal framework in one place.
The firm also uses Legora, and the integration between Legora and Jus Mundi’s database allows the team to move seamlessly between tools within a single workflow. This integration reduces friction, replacing multiple logins and separate tools with a single point of access.
Charlie is clear that Jus AI is not a single source for all research. It supplements the firm’s ability to reach the very best answer, providing access to data and authorities that would otherwise require more time and more steps to locate.
The Impact
Stronger Submissions and Better-Supported Arguments
Across the arbitration process, from initial case strategy through to final submissions, Jus AI allows the team to access a broader range of authorities than would otherwise be practical. Charlie puts it directly: the difference between being able to make a point based on two or three relevant authorities and making that same point based on ten, selecting the most persuasive from among them, is material. The more data available, the stronger the argument.
The firm uses Jus AI to support written submissions across the full team, with lawyers at every level using the platform to identify relevant authorities, assess existing guidance, and ensure that no relevant source has been missed. Because the research is conducted across an aggregated database rather than individual sources, the risk of gaps is materially reduced.
Tribunal Selection
One area where Jus AI delivers particularly clear value is the selection and nomination of tribunal members. Gathering detailed data on available candidates, their history of work, the issues they have previously addressed, and how they have approached particular questions is one of the most consequential exercises in any arbitration. The more comprehensive the data available, the better the decision. Jus AI makes that data more accessible and more complete.
Hearing Support
During live proceedings, the ability to respond quickly to a new argument or an unexpected line of questioning can be decisive. Jus AI allows the team to surface relevant information at pace during hearings, enabling what Charlie describes as being more nimble: adjusting to new information on their feet, and responding with authority to points raised by opposing counsel or by the tribunal itself.
Efficiency Gains at Scale
In specific workflows, the time savings that Jus AI can help deliver can reach 30 to 50 percent. For a practice of this size, the numbers are significant. The firm spent nearly half a million hours on arbitration work last year. Even a small percentage improvement in efficiency translates into substantial cost savings for clients, and into time that can be redirected toward the deeper, more strategic analysis that produces the best results.
Charlie Morgan frames the goal clearly: if every single process across an arbitration can be made 10 percent better, the cumulative result at the end of the case is substantially superior. At the margins, that difference can determine whether a case is won or not.
A More Comprehensive Research Process
Perhaps the most consistent impact of Jus AI across the practice is on the comprehensiveness of research. Rather than visiting individual sources and posing the same question five times, lawyers can interrogate an aggregated database once and be confident that the results reflect the full available dataset. This does not just save time. It means the research is less likely to miss something critical, and the work product delivered to clients is more thorough as a result.
Closing Value
For HSF Kramer, Jus AI is part of how the practice invests in the fine margins that separate good from great in international arbitration. It delivers better data, more comprehensive research, stronger submissions, and a more agile hearing capability, all at lower cost and in less time. At the scale at which the firm operates, those improvements compound across hundreds of cases and hundreds of thousands of hours of work, producing measurable, material value for clients.
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