What 99% of law firm leaders reported being asked by clients to prove AI value. Most couldn’t answer with precision.
AI adoption has surged, but proving value remains extraordinarily difficult: time savings don’t translate to revenue, quality improvements resist quantification, and baselines don’t exist. The qualitative-only approach is reaching its limit.
So, we asked innovation leaders what’s actually working.
From mid-sized specialists to global firms, we spoke with the people navigating the exact challenges you face: proving value to skeptical CFOs, answering client demands for concrete ROI, building baselines from incomplete data, and measuring quality improvements that resist spreadsheets.
This report compiles their hard-won lessons: the tracking systems that work, the governance structures that enable measurement, the use cases where ROI is calculable, and the honest acknowledgment of where even sophisticated firms still struggle.
Based on candid interviews with innovation leaders at White & Case, Trilegal, and Signature Litigation, it provides an honest assessment of what’s actually working today and the infrastructure you need to answer tomorrow’s precision questions.
What Industry Leaders Shared:
- Clarity on what’s actually possible – the use cases where ROI measurement works and why legal AI value often lives precisely where spreadsheets can’t reach (and what to do about it)
- Proven measurement strategies across firm sizes – from boutique specialists to the world’s largest law firm, what’s replicable vs. what requires scale, and which approaches translate across practice areas
- Organizational models you can copy – how leading firms structured governance, designated ownership, and built measurement capabilities without waiting for perfect conditions
- Strategic guidance for leadership – when to start measuring, what to track first, and how to position AI value beyond pure efficiency gains
Featuring Insights from:
- Isabel Parker, Chief Innovation Officer, White & Case
- Natalia Chumak, Partner, Signature
- Dipti Sharma, Head of Legal Technology, Trilegal
- Shreya Vajpei, CEO of Indian LegalTech Network
- Knowledge and Innovation Leader at an AmLaw 100 firm
ABOUT JUS MUNDI
Founded in 2019 and recognised as a mission-led company, Jus Mundi is a pioneer in the legal technology industry dedicated to powering global justice through artificial intelligence. Headquartered in Paris, with additional offices in New York, London, and Singapore. Jus Mundi serves over 150,000 users from law firms, multinational corporations, governmental bodies, and academic institutions in more than 90 countries. Through its proprietary AI technology, Jus Mundi provides global legal intelligence, data-driven arbitration professional selection, and business development services.
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